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Hampshire Property Network

Refund & Cancellation Policy

Effective date: [Insert date of publication]

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About Hampshire Property Network

Hampshire Property Network (HPN) is an independent, volunteer-run, not-for-profit property networking group, established in 2003.

HPN is organised and managed by an unpaid volunteer team.

Income from event tickets and annual memberships is used to cover the costs of organising and delivering networking events, including venue hire, speakers and associated expenses.

Our refund and cancellation arrangements reflect the costs and commitments involved in delivering these events while respecting applicable statutory rights.

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1. Individual Event Tickets

Tickets purchased for HPN networking events, including special events and the annual Christmas event, are non-refundable where a purchaser changes their mind or is unable to attend.

This includes circumstances where:

  • The purchaser's personal or business circumstances change.

  • The purchaser becomes unavailable or is unable to attend due to illness.

  • The purchaser decides not to attend.

  • The purchaser fails to attend the event.

Tickets for leisure events taking place on specified dates are generally exempt from the statutory 14-day cancellation period applicable to certain online purchases.

Refunds will be provided where required by law.

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2. Annual Membership

HPN annual membership is valid for 12 months from the date of purchase, unless a different commencement date is expressly confirmed.

Membership benefits become available immediately upon successful payment.

Membership benefits include:

  • Discounted tickets to monthly HPN networking events.

  • Discounted tickets to the annual HPN Christmas event.

  • Other membership benefits offered by HPN from time to time.

Annual membership fees are non-refundable after the expiry of any applicable statutory cancellation period, except where required by law.

Membership fees will not ordinarily be refunded because a member:

  • Does not attend HPN events.

  • Does not use available membership discounts.

  • Changes their personal or business circumstances.

  • Chooses to stop participating during the membership year.

Membership expires at the end of the 12-month period.

HPN memberships do not renew automatically.

Members may choose to renew by purchasing another year's membership.

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3. Statutory Cancellation Rights for Annual Membership

Consumers purchasing annual membership online will generally have the right to cancel within 14 days after the day the membership contract is entered into.

To exercise this right, the member must notify HPN clearly of their decision to cancel within the applicable cancellation period.

Cancellation requests should be emailed to: info@hampshirepropertynetwork.com

Where a member expressly requests immediate provision of membership services during the cancellation period, HPN may deduct a lawful, proportionate charge for services already supplied before cancellation, provided the applicable statutory requirements have been met.

Any refund due will be processed within the statutory timeframe, normally within 14 days of HPN being informed of the cancellation, using the original payment method unless otherwise agreed.

These provisions do not affect any additional statutory rights or remedies.

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4. Event Cancellation or Postponement by HPN

If HPN cancels an event, ticket holders will be entitled to a refund.

Ticket holders may alternatively choose to transfer their booking to another event where HPN offers this option.

Where an event is postponed or materially changed, HPN will communicate the available options and provide refunds where required by law.

HPN reserves the right to make reasonable changes to event speakers, programmes or arrangements where necessary.

Any changes will not affect customers' statutory rights.

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5. Exceptional Circumstances

HPN may consider requests for refunds, credits or ticket transfers in exceptional circumstances at its discretion.

Any discretionary refund or transfer is a goodwill gesture and does not create an entitlement in future cases.

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6. Contact and Refund Requests

For questions regarding event tickets, membership or cancellation requests, please contact:

Hampshire Property Network

Email: info@hampshirepropertynetwork.com

Website: https://hampshirepropertynetwork.com

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7. Statutory Rights

Nothing in this policy excludes, restricts or overrides any rights customers have under applicable UK consumer protection legislation.

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